CFPB Discontinues Publication of Complaint Narratives

The CFPB announced, effective August 14, 2026, that it is discontinuing its publication of unverified consumer complaint narratives and associated visualizations within its Consumer Complaint Database. The Bureau acknowledged that these public complaint narratives offer minimal utility while frequently causing marketplace confusion and unfairly damaging institutional reputations with one-sided allegations.

Previously published narratives will be transitioned to the CFPB’s FOIA Reading Room rather than remaining actively featured in the database. The Bureau will continue collecting, monitoring, and routing complaints to appropriate federal and state regulatory bodies.